Can I ship to an APO/FPO Address?
Yes
Last updated: November 17, 2017 14:55
Are the colors exactly what I see here?
The photo samples that were used for the images on this campaign and the advertisements may differ slightly. The cream color in the photos is slightly darker than the actual version. The others remain very close to the colors on the images and video here. We are confident that you will love your Libre socks!
Last updated: November 17, 2017 14:55
Where does my order ship from?
U.S. and International orders are shipped from our warehouse in Utah.
E.U. orders are shipped from our warehouse in Germany.
Last updated: November 17, 2017 14:53
When will my socks be delivered?
The socks are ESTIMATED to be delivered in the month messaged in your perk. This is a crowdfunding campaign, and as such, unforeseen circumstances can cause delays (think production delays, shipping, fulfillment, etc.). If the month messaged is “ESTIMATED DECEMBER 2017”, this means that the socks could ship anytime during that month. We cannot guarantee a date that they will start shipping at this time.
Last updated: November 17, 2017 14:53
What are the sock sizes and how do I know what size to get?
Find your size on the size chart here: https://www.indiegogo.com/projects/cotopaxi-the-libre-socks-adventure/x/13984549#/
Our sizes are small (SM), medium (MD), and large (LG).
Last updated: November 17, 2017 14:54
How do I care for my socks?
Turn socks inside out before washing Wash in cold water Do not bleach Do not use fabric softener Tumble dry with low heat and remove promptly
Last updated: November 17, 2017 14:54
What if I want one of the bundles, but not the free item that comes with it? Can I get a bigger discount?
No, the discounts given are already higher than you’ll ever find after the campaign is over. We have these free items to reward those who purchase extra pairs/bundles
Last updated: November 17, 2017 14:54
What is your refund/exchange policy?
You can receive a full refund during the initial 30 day Indiegogo campaign, or through November 3, through Indiegogo. After the initial campaign, refunds will be given as Cotopaxi gift cards which can be used at www.cotopaxi.com. To request a refund through Indiegogo, do so here: https://support.indiegogo.com/hc/en-us/articles/213172367. To request a refund after the initial campaign, please email [email protected].
Last updated: November 17, 2017 14:55
Can I use my Cotopaxi Gift Card included with my perk towards my Indiegogo purchase?
No. Gift card(s) included with any perks on Indiegogo can only be applied towards purchases online at Cotopaxi.com or at a Cotopaxi retail or popup store after the campaign.
Last updated: November 17, 2017 14:55
Can I use a Cotopaxi discount code towards my Indiegogo or BackerKit purchase?
No. Any discount codes are only valid online at Cotopaxi.com or at a Cotopaxi retail store.
Last updated: November 17, 2017 14:56
I don't see my Batan Fanny Pack or 18L Daypack in my order! Where is it?
Don’t worry, it’s there — since there are no color options for those items, there’s no need for you to select anything for them to be included in your order. Any backers that should be receiving either the Bataan Fanny Pack or the Luzon Del Día 18L Daypack already have it applied to their order by default, and it will be clearly listed on your confirmation page on the final section of the survey.
Please do not select those items as add-ons unless you would like to buy additional units — everything in the add-ons section will require payment at the end of the survey.
Last updated: November 21, 2017 10:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.